Shipping & Returns
Shipping Policy
At Pelican Jade, we take pride in delivering your handcrafted jewelry with care. Our shipping methods are designed to ensure your pieces arrive safely and promptly. We use eco-friendly packaging that reflects our commitment to the environment. You can trust that your order will be handled with the utmost attention and respect for the natural world.
We believe in transparency, so our shipping costs are clearly laid out during the checkout process. Should you have any questions or need assistance, our customer service team is here to help you every step of the way.
Return & Exchange Policy
Your satisfaction is our top priority at Pelican Jade. If you change your mind about a purchase or if your jewelry does not meet your expectations, we invite you to review our return and exchange policy. We want to make sure you are delighted with your choice, and a straightforward return process is part of that commitment.
Please reach out to us within 30 days of receiving your order for returns or exchanges. We are happy to assist you and will guide you through the process to ensure a smooth experience. Your trust in us is invaluable, and we are here to ensure your jewelry journey is a joyful one.